Refund Policy
We stand behind The Neural Shift Frequency 100%. If it's not right for you, we will refund your purchase in full — no questions asked.
1. Our Unconditional Guarantee
You have 60 full days from the date of your purchase to evaluate the entire The Neural Shift Frequency audio system. If you are not satisfied with your experience for any reason, simply contact our support team within that 60-day window, and we will issue a full 100% refund.
2. How to Request a Refund
Requesting a refund is simple and hassle-free. Send an email to hello@neuralshift.online with the subject line "Refund Request."
In your email, please include:
- The primary email address you used at checkout
- Your original order receipt or transaction ID number
Our customer support team reviews every request and responds promptly by the end of the following business day.
3. Processing Time
Once your refund request is confirmed by our support team, the credit is immediately sent to your bank or original payment provider. Refunds are typically processed within 3 to 5 business days, depending on your financial institution.
4. What Is Covered
- Your full one-time purchase of the 22 Core Binaural Beat Audio Tracks
- All 8 Bonus High-Performance & Recovery Audio Protocols
- The Track-by-Track Protocol Manual (PDF Guide)
- The "Which Track Now?" Visual Decision Tree Guide
Because The Neural Shift Frequency is a digital product delivered instantly upon purchase, there are no physical items to mail back or return shipping fees.
5. Outside the 60-Day Window
Refund requests submitted after the 60-day guarantee period has ended are evaluated on a case-by-case basis at our support team's discretion. We encourage you to reach out to us at hello@neuralshift.online as early as possible if you experience any technical or product difficulties.
6. Payment & Statement Details
Your payment transaction and refund are handled via our secure 256-bit encrypted checkout processor. Charges on your bank or credit card statement will appear under NEURALSHIFT.ONLINE or our payment processor description.
7. Contact Information
If you have any questions about this Refund Policy before or after your purchase, please feel free to contact us:
- Support Email: hello@neuralshift.online
- Official Website: www.neuralshift.online